GTBank Customer Care Numbers in Nigeria, WhatsApp and Email
GTBank's own lines: GTConnect on 0803 900 3900 at any hour, WhatsApp on 0904 000 2900, plus its email addresses and how to spot a fake number.
For GTBank customer care, call GTConnect on 0803 900 3900 or 0802 900 2900. They run all day and night, weekends and public holidays included, and they are the two lines GTBank’s help pages give for reaching an agent. If you have no GTConnect login, press 2 and then 0 to get a person. With a login, press 1. If you have forgotten it, press 3.
On WhatsApp, the number is 0904 000 2900. It takes messages only, so do not ring it.
Every official GTBank contact
These are the details on GTBank’s contact, complaints and GTConnect pages, as saved by the Internet Archive.
| Channel | In Nigeria | From abroad |
|---|---|---|
| GTConnect | 0803 900 3900 | +234 803 900 3900 |
| GTConnect | 0802 900 2900 | +234 802 900 2900 |
| GTConnect | 0813 985 6000 | +234 813 985 6000 |
| GTConnect | 0201 448 0000 | +234 201 448 0000 |
| GTConnect | 0700 4826 66328 | +234 700 4826 66328 |
| Contact centre | 0201 908 0000 | +234 201 908 0000 |
| WhatsApp only | 0904 000 2900 | +234 904 000 2900 |
| Head office | 0201 271 4580 | +234 201 271 4580 |
| Corporate enquiries only | 0201 271 5227 | +234 201 271 5227 |
None of these is described as toll-free, and GTBank’s guide says call charges apply. Some older GTBank pages still write the 0201 448 0000 line as 01 448 0000.
For email, complaints and enquiries go to [email protected]. Older guides give [email protected], which GTBank’s current contact and complaints pages no longer show.
GTBank has three narrower addresses too. GTAssistant, at [email protected], is an automated service for things like your balance or a statement. It answers only mail from the address registered on your account, and only in its set formats. Questions about automatic card renewal or a card pickup branch go to [email protected]. Customers abroad updating a phone number send their forms to [email protected].
The head office is at Plot 635, Akin Adesola, Victoria Island, Lagos.
How to tell a fake GTBank number
Fake numbers turn up in comments, social media replies and spam pages in search results, so the real test is where a number came from. If it is not on GTBank’s contact or complaints page, do not call it, however official the place you found it looks.
People also search for a “Lagos”, “Abuja” or “near Ikeja” customer care line. GTBank’s contact page lists no city lines, and its branch pages for Allen Avenue in Ikeja, Wuse 2 in Abuja and Ilorin give an address and opening hours, with no phone number. Everyone gets the same GTConnect lines, wherever they are.
GTBank’s security page is blunt about callers. Neither the bank, its staff nor its agents will call or email you with a link asking for your passwords, token codes, card details or PIN: “Anyone that asks for any of these details is a fraudster.” The same page warns that a number or address you recognise is not proof that it is genuine, so hang up and ring GTConnect yourself. Forward suspicious emails to [email protected].
Fake websites are the other route, and GTBank warns about them at the top of its own pages. Log in only through gtbank.com or the GTWorld app, and check the address carefully first.
If money or a card is at risk
GTBank’s Bank 737 page lists *737*911# as its account block code. Dial it from your registered line, or call GTConnect from another phone if the phone has gone.
To stop a lost card, dial *737*51*10#. You can also use Block Card in GTWorld, or Cardless Hotlist at a GTBank ATM. GTBank warns that a hotlisted Naira Mastercard cannot be unblocked, so you will need a replacement.
Money sent to the wrong account has a clock on it, because GTBank can only hold funds at a GTBank account for two weeks. What happens next, and how to deal with a transfer that never arrived, is explained under the GTBank transfer code.
If an ATM or POS took your money
If cash did not come out, or a card payment failed and was not reversed after 24 hours, you can log it yourself as a dispense error, with no call needed: at a GTBank ATM, in GTWorld under your card history, or on internet banking. GTBank says a failed withdrawal at its own ATM is reversed within 24 hours, one at another bank’s ATM within 5 to 8 days, and an international one within 45 days.
Social media, GTWorld and branches
GTBank’s contact page links to @gtbank on X, Facebook, Instagram and LinkedIn, as well as TikTok and YouTube. Blogs also quote a separate X help account, but that handle is not on GTBank’s contact page, so we have left it out. Whichever account you use, keep your account details and codes out of replies and direct messages, because the fakes look just like the real thing.
GTWorld comes from Google Play or the App Store, and nowhere else. You can log a complaint from inside the app.
For a counter, use GTBank’s branch locator or its list of all branches. Readers in Rivers State can turn to GTBank branches in Port Harcourt.
This page covers GTBank in Nigeria. Other countries have their own sites and lines, such as GTBank Ghana and GTBank UK.
When GTBank does not fix it
GTBank’s complaints policy promises an acknowledgement email within 24 hours with a ticket number. Keep that number. If you are unhappy with the outcome, GTBank has an online escalation form that asks for it.
After that you can go to the regulator. The Central Bank of Nigeria’s complaint guide says to report to your bank first and allow about two weeks. You can escalate sooner if the bank fails to acknowledge you within three days or gives no tracking number.
Write to [email protected], or send a letter to The Director, Consumer Protection Department, Central Bank of Nigeria, Central Business District, Garki, Abuja. Include your contact details, the transaction’s date and history, the amount, and proof that you complained to GTBank first. Your PIN and passwords stay out of it.
