DStv is a digital satellite television service provider in Africa with loads of her customers in Nigeria. In fact, if you are reading this post, it’s highly probable that you are already a DStv subscriber trying to figure a way to contact their customer service line either for re-activation, inquiries and what have you.

Below are some of the addresses, phone numbers and the official website of multichoice (DStv) Nigeria you can make use of in getting solutions to the various problems you might face using the DStv digital satellite service.

DStv Customer care lines and contacts

How To Contact/Call DStv Nigeria Offices Across Nigeria

MultiChoice (DStv) Lagos Office Address & Phone Numbers

In order to easily call Multichoice (DStv) Lagos office over the phone or even get their office address, use the details below.

Address: Plot 1381 Tiamiyu Savage Street; Victoria Island, Lagos State

Telephone: 1 270 3232 or 080 3900 3788

Fax: 01 270 3256

MultiChoice (DStv) Abuja Office Address & Phone Numbers

Here’s how you can easily reach DStv Abuja office via phone call and their physical address in Abuja

Address: Legion House, 3 Kaura Namoda Street Area 3 Garki, Abuja

Telephone: 2347291/2

Fax: 2347295

How To Email MultiChoice (DStv) & Their Nigeria Official Website

If you would rather contact DStv for services and solution using the web, you can contact them using their various active email address or more so by visiting their website to get acquainted with their services.

e-mail: [email protected]
e-mail: [email protected]

Website: www.dstv.com

How To Contact DStv on their Social Media Profiles

Here’s how to reach or contact Multichoice Nigeria over your favorite social media platform such as Facebook, Twitter and more.

MultiChoice DStv Facebook Page: https://www.facebook.com/dstvng/

MultiChoice DStv Twitter Profile: https://twitter.com/DStvNg

I hope you find this directory helpful.


  1. 15th june 2015/ I mr Ayeni olusegun made a payment of #1,800 in to another account. My account is 10210767785. The pin number is 431898844849. The pin serial number ngn14031518776134. The wrong account number is 42504313786

  2. ssubscribed using Mobile Money for 28,000 but was given package of 20,000. what happens to my balance
    IUC NO.2014304234(Gotv)

  3. I have subscibe my DSTV account three days ago and I want to convert my extra view account to collective account with additional receiver,what will happen to my subscription if I did that?.
    my account details are[42584397527 and 42507192294

  4. I subscribed for three months that is on access plan which is five thousand four hundred naira only, but sixteen thousand two hundred and forty naira (#16,240) was deducted from my account. please do something to return my money,thanks.
    ID Number 42737302804

  5. Since yesterday, Nov 23, 2015, I have not received any signal from my TV. I fulfilled the instruction about my payment sending SMS on about 4 occasions to 30333. Yet nothing happened. My yearly subscription for my dual view is due on 22nd January 2016. This was paid in Ibadan on 21 Jan 2015. Customer No is 32282780 and the receipt no. is 30630000..
    Please restore my view as soon as possible.
    Prof Oluwole Gbolagunte Ajao

  6. If I paid 9420 naira on dstv and can’t access important match like Tottenham Hotspur Vs Chelsea while CTL of 3100 naira has full access to the same match, then is now time to say goodbye to DSTV and I will make sure most of my friends did the same thing , to be for warned is to be for harmed , thanks from Ajayi.

  7. I think it now time Nigerians do away from DSTV, I paid 9420 naira and still not enough to have all access to English premier league . for your information 3100 naira for a CTL package has all fixture and Nigerians are tired of this marginalization from DSTV or Multi choice or what ever they called there name. .

  8. I have paid my subscription to the end of February, 2015. My Decode no is 1005238641
    Please note that N7,200.00 was paid twice. Making a total of N14,400.00
    First payment was on 31 October, 2015 at Kubwa Abuja while the 2nd payment was November 2, 2015. This takes me to end of February 2016.

  9. Registered phone no: 08064166264. Name:Christian Ikechukwu Iuc:2005165051 reference no: pos—152589–0000000023159493 amount debited: 1850. GTBank date:01-01-2016

  10. please am a installer, so i want to be an gotv dellar and i need you to put me true. i stay at obada oko at abeokuta. thanks


  12. my smart card is not enabled for this channel.it may be that your account has been suspended. please contact the multichoice call centre for assistance

  13. Need ur urgent atteention on my DSTV refuse to conect since after noon try all possible means pls help. Reset. My. Dstv no is 41192379299. Laoye Wuraola subsribe less than 2weeks

  14. Hi,
    I renewed my Subscription via online banking platform on Friday night 5/3/16, today is Tuesday 8/3/16 yet I cannot get access to DStv.. effort to reach your customer care has been futile as none of the numbers provided here is reachable. How long do I have to wait?. Kindly assist to activate my Dstv account 1005234375. Akuniyi Matthew Durba

  15. my name is Azubugwu Chinedu my walka is scrambled but my subscription is still active please help me fix it this Is my CA number 4154141326
    I am around Ajeromi ifelodun boundary Ajegunle

  16. Gudday please i want to buy the Dstv walka in your offices in Enugu but i have searched i couldnt get that,is it that it’s no longer available

  17. i hate the services you guys are rendering… i dont know you will been boosting on the service you give to the good people of Nigeria. it’s better you recharge what i pay for on my GTV now.. idiot people.

  18. I humbly request for the transfer of the sum of #96,840.00. paid into this ACC.NO. 4275964264 to this very ACC. NO. 42757875697/ 4271962513. The both account are using the same Name(Gladys Emmanuel) and the payment was made on Monday 11/04/2016. evening.

  19. My name ismiss Akobundu Chika Hillary with smart card number 42868954696.I paid for my subscription( #3600) online late last night and the channels are yet to come up. I have sent reset and my decoder number to 30333 but to no avail. I am loosing my patience.

  20. what happen to my payment of #1800 i did on 14-04-16 by 5pm because right now i cant watch most of my channels, smart card no 4125962982 and 10173159889

  21. Sir,
    I paid in through the bank as usual yesterday but my decoder/account has not been activated.
    My name is EZIEKE LEONARD (08039513949).
    My Smartcard No is 41221394327.
    Thanking you in anticipation that my complain would be attended to.
    Best regards.


  22. I found the directive very useful even though I am getting tired of challenges I am facing in other to get services reconnected since yesterday that I paid through your agent03ywvs confirmation number 47285506 paga txn I’d ZGK5V my dstv no is 4250657315 phone no is 08023354823 pls reactivate me

  23. Pls am an installa from akwanga a dstv reciever is wit me (an old one) it need an update nd if posible swap pls help me out

  24. This my decoder number 2019181480 i subscribe 1800 on my Gotv but still showing me 1200 channels pls do something thanks

  25. Good afternoon, I am tired of complaining about my DSTV channels not working since Thursday, 14th July. I subscribed #1800 since the date mentioned about through online and then the channels has not started working. I have called customer’s care several times, all they could say is that the money has not been received. Meanwhile the money was deducted from my account instantly. Below is the payment reference: 99912957456 smartcard no:4115735380 Please I want my Decodal restored back. Phone no: 08032607510. Juliet Okunbor.m

  26. AlertZ
    DT:9/12/2016:10:01 AM
    bill payment//41130071065
    DR Amt:600.00
    Br:Head Office

  27. I subscribed for 4279321593 with reference number 999958935295. But my decoder was not activated. All efforts to get across to Costumers line prove abortive.

  28. My smart card no 42555566944 Primary, secondary 42555567611. I have made payment ,only the primary is showing , no communication with secondary. This is frustrating.

  29. pls I am one of ur customer,I took my decoder for new one for more than 2month,they promise to get back to me and up till now not response or call from ur end there.

  30. Somebody please help me to tell DSTV to work on my decoder number 10294902985. It’s supposed to be a premium dual view decoder. I pay premium monthly fees but I’m not getting value for my money. The decoder has not worked for over 48 hours and still down as I post. How will I watch Premiership matches today? I’ve tried all listed DSTV customer care lines; but now realize that the lines are just there for decoration. I tried to post my complaint on their site; again, no luck! How can a company be this service insensitive? Can anybody get this message across to them?

  31. i am vendor in benin. i recharged a customer gotv card of #1800 on November 2016.the customer’detail are follow.name uyi.iuc 2004519164.pin nos of card is 715667124134. series nos NGN07091617061203.pls i want it to reflect on this account as soon as possible

  32. l credited my smart card but am not enjoying the service, always showing E18~4 service is currently scrambled, pls help me do something.

    • Third Fl8#wr&eo230;My wife and that i happen to be now delighted that Albert could execute his reports as a consequence of the thoughts he had by means of your website. It’s every so often perplexing to just often be freely giving steps which a lot of people might have …

  33. Just bought my dstv and am facing E16 problems, am not encouraged atall cos its used at my restaurant to promote my business, am totally disappointed

  34. Good evening sir/ma.
    I did subscribe my walka last month and I was told that DSTVhas stopped walka from working. I was called told by a friend that it has started workin.am not seeing anything now.
    Name: Sunday Gawa
    Serial: SGH4078477
    CALL NUMBER: 4154002559.
    thanks and God bless

    • ott16 Da insegnante circondata quotidianamente da undicenti urlanti e molesti ti dico che il tuo ragionamento non fa un piega ed io mio non aderire allo sciopero consta tutto nelle tue parole.Non è il ministro che si accorge di noi, non è il governo che capirà il problema della scuola ma sarà solamente un guaio per i genitori. Scioperare a scuola in questo momento non è la forma di protesta più adatta.Si spera che per miracolo dionlv-provvideiziane-fatale ect le cose possano cambiare …

  35. Good day sir/ma,
    Pls help me to activate high definition on my compact plus package smart card number 10409051785
    Name is GABRIEL OBI

  36. Pls help me out. My dstv is still showing E16-4. I subscribed online on 9th of Jan 2017 at 4:25pm via GTB online transfer . I wonder why my decoder started showing E16-4 since last week Sunday 15th of Jan 2017. I called the customer care but was told to complain on this platform. I have complained earlier via ds platform but no response yet. My account has been debited already. I am tired and i don’t know what to do anymore.pls reset my decoder.My smartcard number is : 1031429562.

  37. Why is it so difficult to get DSTV on the line 012703232? I have spent more than 30 minutes on the line without any agent picking the call and the line is not toll free and this has always been the experience. This is very sad. Kindly clear the E16 -4 error on my card no 1005275942 quickly. I made payment since yesterday and the automated processes are not working. I think DSTV needs a replacement.

  38. Why is it that your customer care line is not going since about three to four weeks. That is 012703232.

    Also, on my dstv decoder number 1043042764, most of the African Magic channels are not working well. If I’m watching a program, it will just suddenly display this channel is not available for this country, or the smart card is not enable for this channel, or your account has been suspended, when actually my subscription has not expired. For your information, I’m a premium subscriber. I demand adequate correction for these anomalies.

  39. Some channels are cracking so badly for while now.
    My Smartcard no is 41221394327. My phone no is 08039513949.
    Please I need this rectified.

  40. Please i just for premium no view is not showing please rectify the problem my Jamah Dick. Smart card no. 42507538173. Pouches phone no. 08036722034. Thanks.

  41. My dstv was not showing anything except channel 100,I suscribed two weeks ago and subscribed again yesterday night thinking my subscription has expired but uptill now I can not view anything, please can someone retify this problems immediately.

  42. Pls I Paid for Dstv access 1800 on the 13th of January and Since then have not enjoyed my view Much, first it brought a message that I should upgrade which I did and after Then, its either ” you have not subscribed for this channel or this channel is not currently available in your country or there is no signal due to bad weather or connection while watching any of d channels, 156, 157,253, etc, in fact any of all d channels, pls kindly rectify this or guide me on what to do, thank you

  43. good day sir/ma
    My DStv subscription is still on but cannot view any channel except channel 100, i am on the family bouquet, i have followed the screen message, sent the RESET message and visited the self service page but all to no avail. please help rectify the error. smart card number is 4261328687

  44. I have paid N4900 online transfer from access bank for Asian premium to dstv 4105050576 but my account is not activated. Please do the needful to activate the account.

  45. Good morning. I buy dstv decoder explora and month with month subscription after the month expiry i renew my subscription bouquet premium i don’t have access anymore to HD channels. What should i do to get access to HD channels? Thank you

  46. I subscribed this morning when my last subscription expired midnight. Then, I discovered that channel 198 (Big Brother Naija) ) has been removed. After channel 195, the next channel is 200. Please help me solve the problem now. My card number is 10433431862. Akinlabi Olusogo Abiodun. Thanks in anticipation.

  47. why is it that network always seized on my decoder and error code sent to 30333 is not responded to?my decoder no is 4115773003.please,rectify it as soon as possible.thanks

  48. A subscription of 1800 was made on the 10th of march, and on the 25th of same month the subsciption was cancelled. I made an enquiry to know why only to be told that I have to add another 900 to make a month subscription, pls bear me out.

  49. I need my smartcard:1043403156 which was recharged on 11th of March, through First mobile to be credited to my account.

  50. I recharged my Dstv account of #6,000 with Smart Card: 1043403156 through Firstmobile transfer on the 11th of March, 2017. Since then, I have not been credited. I am not happy with this transaction which had taken long.

  51. A recharge online of #6,000 on 11th March, 2017 with the card number of 1043403156 has not been credited to my account. Do your company a favour to retain your customers you are about to chase away.

  52. hello,I recharge my decoder with pin No’s as follows, 259676478844 and 325443843588 with customers name ECN Coop,decoder no 41223126883.amount 3600.date: 4/4/17.

  53. I rented 2 movies from box-office yesterday; assassin creed & underworld, the movies were not activated. Pls kindly correct these mistakes.

  54. Pls connect my account….I av make the payment already….4601466766…..I can’t understand why is taking slow….

  55. We bought a new dstv explore and is not recording what is showing is it this error persistent we should contact d nearest multichoice or code this the error E101-29 please we need help

  56. You are very stupid to debit my funds and your dstv not working you are just full of jerk this is not your first time if you can’t satisfy then just pack out of Nigeria I will include my email so that should give you efidence that am a custom to you guys not just ordinary custor good one but you are suck

  57. I mistakenly paid into d wrong acct for DSTV subscription. My details are tedus Ibrahim. phone no. 07037681635, the acct details are, Thaddeus Ibrahim, diamond bank,account no,00270587704 ,amount 3900 was deducted. ref no.1031db1495480668455858432bill. smart card no 10207998906. ny email adress is [email protected].

  58. Sir, good morning. I am a prepayment solution vendor. I made a dstv access subscription for one of customers, Femi Ajani of smartcard number 42541278844 and mobile phone number 07033072473 in Ejigbo. His line is yet to be activated after the payment of #1800 till this morning. My e-mail: [email protected]

  59. my GOTV no is 4613901276, my phone no is 08037416103. I have been receiving messages for a wrong GOTV no. Please kindly correct the error

  60. Iliya awel I subscribe my Dstv on line yesterday but no response please help me check Simat cart number her 42534713575 Lagos Nigeria

  61. Dear Sir,
    We’re interested in doing business with Multichoice Nigeria about clearing the empty containers in your Ibadan office.

    Orisaleye Abayomi

    For Coinstar investment Ltd

  62. Dear Sir,
    We’re interested in doing business with Multichoice Nigerian about clearing(buying) the empty containers in your Ibadan office.
    Waiting for a favourable response.

    Orisaleye Abayomi

    Head Operations

  63. Dear sir/madam,
    we paid for Gotv for two months to a wrong account (46131123724),we will be glad if it would be redirected to the correct account (4613123724) thanks for cooperation.

  64. iI wrongfully paid in to decoder no 1004758452 tru my first bank a/c on Saturday & my a/c was debit with ref no 10942529235751, while the correct no on my decoder no is 10047584452.

  65. paid #1900 wrong a/c no 1004758452.with reference no 10942529235751, first bank PLC, on Saturday, d real no is 10047584452. pls help me out to transfer it to my real decoder no 10047584452

  66. I subscribed for the 1,900 month recharge from my account and this reference number was given to me 10942529811084 and since Friday 24th of august 2017 i its still giving me the e16 error code…plsss do something

  67. This is DSTV customer care toll free line.

    Call according to their networks
    i.e Airtel to Airtel

  68. am in Ghana whenever I pay my subscription it takes days to get reconnected and even that I have to call my agent so many times why

  69. Help me o, I paid my dstv access subscription fees via gtb mobile app, and I’m yet to be reconnected o… Name is Gbeminiyi emmanuel, card number 41015975604….. Pls do it fast

  70. I have been paying for DSTV Compact Plus but Supersport 11 (HD/SD) and Supersport 12(HD/SD) have not been included in my package which I know is part of DSTV Compact Plus. Please help me include the two stations. My Card number is 10433431870. Thanks

  71. pls make a reverse from wrong payment 4616589760 to the write one 4613589760.ref id for payment is 47877958.phone use (07030000504)

  72. can someone help pls.i have problem my deocder has a smartcard problem ,it says smartcard and subcription validation progess. this may take few minutes. but is more than 30 min or more now. pls what do i do?

  73. Please help me, I sand 6300 in to worry Account,, 4254251676,, please this is the correct Account,, 42542516796,,,Name, ALHAJI DAHIRU Suleman, Phone number 08061247744,, please i one the money in to this account “AUWALU GARBA 2074089457 UBA Bank

  74. Hello Dstv,

    I subscribed my dstv on the 29th of this January 2018 #6300.00, at Alaba int’l market, and the dstv started working that same Monday which was on the 29th of January but right now it is not showing any thing at all, only the dstv channel, I want you to check it and restore it back. below is the smart card No.

    Smart card No:1043321311
    Name: Emmanuel Anaelutu
    Phone No: 08087819976


  75. Hello Dstv,

    I subscribed my dstv on the 29th of this January 2018 #6300.00, at Alaba int’l market, and the dstv started working that same Monday which was on the 29th of January but right now it is not showing any thing at all, only the dstv channel, I want you to check it and restore it back. below is the smart card No.

    Smart card No:1043321311
    Name: Emmanuel Anaelutu
    Phone No: 08087819976


  76. I subscribe on a costumer gotv but i miss place the ICU number which is 4620826815 and i subscribe to 4620825815 and i called the costumer care and they said i should send the reference number here it is 12933215174841036299

  77. To whom it concern:
    My name is Oluwole Bamidele Akinyele, GOTV user with IUC NUMBER 4613395052, am sending this complain for you to expedite action on it. Your company send me a text message that if I could pay for December month and before the expiring date, I should pay for the month of January, which I did, that am going to have the month of February as free.
    My account has been terminated since on the 28th of January.
    Please kindly do the needful for you to keep to your promise. Do not think you will obtain me by trick.

    Your Client

  78. i have subscribe for my dstv decoder since morning been 22/2/2018 and nothing to view and this is the ref:no 10942549165331, my smartcard:1028324510

  79. I mistakenly payed to the wrong smart card number 4130595939 my own is 4130595439 PLS help me return my money. This are the REF:10942550469210

  80. Good morning. Pls I made a payment of 3600 on line using zenith for my dstv subscription 10405746024. Yet deactivated pls do the needful.

  81. I made access subscription on 25th,march 2018 to this smart card number : 42584624624958 instead of 42584624953 due to that I couldn’t view anything since then. Below is the proof of payment given by my bank. Your Acct 306XXXX419 Has Been Debited with NGN2,000.00 On 25-MAR-2018 21:06:30 By BILL PAY/10942552449781/42584624624953/D. Bal: NGN32,389.39CR .Please kindly help me resolve it.


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