Jumia Pickup Station Near Me: How It Works in Nigeria
Jumia lists over 500 pickup stations in 33 states and the FCT. How to find the nearest, what to take along, and the 5 business days you have to collect.
The quickest way to find one is Jumia’s own pickup station finder. Choose your state, or type your area or a landmark into the search box, and it shows each station with its address, nearest landmark, opening hours and phone number.
This page used to carry 26 addresses copied down in 2018. Jumia’s finder now has 515 stations and the list keeps changing, so a copy of it here would soon be wrong. What follows is how the stations work, taken from Jumia’s own help pages, and what the finder shows.
How to find the nearest station
- Open the pickup stations page on Jumia Nigeria’s website.
- Tap your state in the row marked “Select your region”, or type an area, a station name or a landmark into the search box.
- Read the card for each station: address, landmark, weekday hours, Saturday hours and a phone number. Each card has a Map button and a Directions button, and every station is pinned on a map of Nigeria.
You do not need to be signed in to use it.
Stations in each state
At our count the finder had stations in 33 states and the Federal Capital Territory. These ten have the most.
| State | Pickup stations on the finder |
|---|---|
| Lagos | 75 |
| Delta | 41 |
| Ogun | 40 |
| Oyo | 37 |
| Federal Capital Territory | 34 |
| Rivers | 34 |
| Edo | 27 |
| Osun | 23 |
| Anambra | 21 |
| Ondo | 20 |
Akwa Ibom, Kaduna and Kano have 14 each, Imo has 13, Enugu and Niger 11, and Abia and Kwara 10. Cross River has 9, Ekiti and Kogi 8, and Bayelsa, Benue and Nasarawa 5. Ebonyi and Plateau have 4, Borno and Sokoto 3, and Adamawa, Bauchi, Gombe, Katsina, Kebbi and Yobe 2 each. Jigawa, Taraba and Zamfara have none on the list.
Jumia pickup stations in Lagos
The Lagos list includes stations named for Ikeja (Opebi), Ikoyi, Yaba, Ikorodu Garage, Sabo-Ikorodu, Egbeda, Okota, Ojota, Lawanson, Gbagada, Satellite Town, Ijegun, Agungi, Festac, Ketu, Isolo, Ogba, Agege, Badagry and Epe. Tap Lagos on the finder for the address and hours of each one.
Opening hours
Each station keeps its own hours. The commonest on the finder are 8am to 6pm from Monday to Friday and 9am to 5pm on Saturday. Many open at 9am, about 50 stay open until 7pm on weekdays, and Saturday closing is usually 5pm or 6pm.
Only one station on the whole list shows Sunday hours, so plan on Monday to Saturday.
How to choose a station at checkout
Jumia’s help centre gives these steps for the point in checkout where you pick a delivery method.
- Select Pickup Station.
- Click Change.
- Select your region, look through the cities near you and confirm the pickup address that comes up.
- Click Select Pickup Station.
Look at the station’s address before you place the order. Jumia says the delivery method and the delivery details cannot be changed afterwards. The only way to fix a wrong station is to cancel the order, which Jumia allows while it has not been shipped, and place it again.
What it costs
Jumia’s help centre says collecting from a pickup station is cheaper than door delivery. It does not publish one fixed fee. The fee depends on where you are, the size of the item and the delivery method, and Jumia shows it on the product page and again at checkout.
Its shipping fees page sorts items by size. A phone counts as small, a laptop as medium and a fridge as large. To see the saving on your own order, switch between pickup and door delivery at checkout before you pay.
Collecting your order
- Wait for the message. Jumia sends an email or SMS when the order reaches the station. Its delivery time runs from the day you order to that first SMS.
- Go within five business days. After that, Jumia cancels the order. Its delivery timelines page says five days without the word “business”, so go early.
- Take ID and the order details. Jumia asks for an identification card, the order number, the tracking number and the name of the item.
- Pay, then open. If you chose to pay on delivery, you pay at the station first. Jumia then requires you to open the package in front of the station agent, to check that the order is complete and genuine.
For paying on delivery, the help centre recommends a bank transfer through JumiaPay. Some places are prepaid-only, where you have to pay by card when you order. Jumia keeps a list of those locations.
If the message has not come by the delivery date shown at checkout, use Live Chat from the Help menu on Jumia’s site, or call 02018881106.
Returning an item at a station
Pickup stations are also where returns go. Jumia’s help centre says it no longer offers reverse pickup, the service where someone came to collect the item, and tells customers to drop returns off at the nearest station.
- Sign in to your Jumia account and open Orders.
- Choose the order, select the item and give the reason for the return.
- Choose how you want to be refunded.
- Select the pickup station you will take it to.
- Check the details, submit the request and take the item to that station.
Jumia accepts returns of eligible items within 7 days of delivery, in the original condition and packaging. It says you pay nothing to return an item and the refund includes the delivery fee. Processing a return and refund typically takes 1 to 8 business days, and the bank can take 3 to 10 business days more.
Pickup station or door delivery?
- Choose a pickup station if you want the lower fee, or if nobody is home in the daytime. Door deliveries come between 7am and 5.30pm on Jumia’s timetable, so somebody has to be in. At a station you choose the day and the hour, within its opening times.
- Choose door delivery for anything large. A fridge still has to get from the station to your house, and paying for that can cost more than the fee you saved. The same goes if the nearest station is a long trip away.
Quick answers
What is a Jumia pickup station?
A physical location where your online order is sent for you to collect, in place of delivery to your door.
How long does Jumia keep an order at a pickup station?
Five business days, according to its help centre. After that the order is cancelled.
What do I need to collect my order?
An identification card and the order details: order number, tracking number and the name of the item.
How do I change my Jumia pickup station?
At checkout, select Pickup Station and click Change to choose a different one. Once the order is placed, Jumia says the delivery method and details cannot be changed.
What time do Jumia pickup stations open and close?
Most open at 8am or 9am and close at 6pm on weekdays, with shorter Saturday hours. Almost none open on Sunday. The finder shows the hours for each station.
